Privacy policy
Last updated: August 30, 2025
UnseenSKIN operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). UnseenSKIN is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, and payment confirmation.
- Account information including your username, password, security questions, and preferences.
- Transaction information including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel.
- Communications with us including information you provide in customer support inquiries.
- Device information including your device type, browser, network connection, IP address, and unique identifiers.
- Usage information including details about how and when you interact with the Services.
Personal Information Sources
- Directly from you including when you create an account, place an order, or contact us.
- Automatically through the Services including your device data, cookies, and similar technologies.
- From our service providers including technology and payment partners who process information on our behalf.
- From our partners or other third parties as permitted by law.
How We Use Your Personal Information
- Provide, Tailor, and Improve the Services. To process your orders, manage your account, enable returns/exchanges, and customize your shopping experience.
- Marketing and Advertising. To send promotional messages and display relevant ads, including based on prior activity.
- Security and Fraud Prevention. To authenticate accounts, prevent fraud, and provide a secure shopping experience.
- Communicating with You. To respond to inquiries and provide customer support.
- Legal Reasons. To comply with laws, respond to valid legal requests, or enforce our terms.
How We Disclose Personal Information
- With Shopify, vendors, and third parties who provide services (e.g. payment processing, shipping, customer support).
- With business and marketing partners, in accordance with applicable privacy laws and your rights.
- When you direct us to share information, such as through integrations or social media logins.
- Within our corporate group or in connection with a business transaction (e.g. merger, acquisition).
- As required by law or to protect our rights and the security of our Services.
Relationship with Shopify
The Services are hosted by Shopify. Shopify may collect and process personal information to provide and improve the Services. To learn more, visit the Shopify Consumer Privacy Policy or exercise rights via the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may link to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before providing information.
Children's Data
The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe your child has provided information, contact us to request deletion.
Security and Retention of Your Information
No system is completely secure, and we cannot guarantee absolute security. We retain personal information as needed to provide Services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
- Access / Know. Request access to personal information we hold.
- Delete. Request deletion of your personal information.
- Correct. Request correction of inaccurate information.
- Portability. Request a copy or transfer of your personal information.
- Opt Out. Opt out of certain uses, including targeted advertising, where applicable.
- Communication Preferences. Manage promotional emails via unsubscribe links. Transactional emails will still be sent.
You may exercise these rights through our Services or by contacting us. We may require verification of your identity before processing requests.
Complaints
If you have concerns about how we process your data, contact us using the details below. Depending on your location, you may also contact your local data protection authority.
International Transfers
Your information may be transferred outside your country. Where required, we use recognized legal mechanisms such as the European Commission’s Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted here with a new “Last updated” date.
Contact
Phone: +1 (954) 280-1275
Email: help@unseenskin.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM ET